Overview

This website is operated by Sutton & Silk. Throughout these terms, “we,” “us,” and “our” refer to Sutton & Silk.

These Terms of Service govern your use of our website and purchases from our store. By using the website or placing an order, you agree to these terms and the policies referenced below. If you do not agree, please do not use the website or place an order.

Use of our website

You must be legally able to enter into a binding agreement to make a purchase. You agree to use our website for lawful purposes and to provide accurate information when placing orders or contacting us.

You may not use the website to commit fraud, infringe another person’s rights, distribute malicious software, or interfere with the website’s operation.

Products and descriptions

We offer products from selected brands and fulfillment partners. We make reasonable efforts to present accurate product descriptions, images, prices, and availability.

Colors and appearance may vary depending on your device and display settings. Product availability may change, and an item may become unavailable after an order is placed. If we cannot fulfill an item, we will notify you and refund any payment collected for that item.

Prices and payment

Prices are displayed in U.S. dollars unless otherwise indicated. Applicable shipping charges, taxes, and discounts are shown at checkout before you submit your order.

Prices and promotions may change for future purchases. Such changes do not alter the price of an order we have already accepted.

You agree to provide accurate billing information and to use a payment method you are authorized to use.

Orders

An order confirmation acknowledges receipt of your order; it does not guarantee that every item can be fulfilled.

We may decline or cancel an order because of product unavailability, suspected fraud, payment problems, shipping restrictions, or a material pricing or listing error. If an affected order has been paid, we will refund the amount collected for any canceled items.

We will not charge a corrected, higher price without your agreement.

Shipping and fulfillment

We currently ship within the United States, subject to product and destination restrictions.

Products may ship directly from our brands or fulfillment partners. Orders containing items from different partners may arrive in separate packages on different dates.

Processing and delivery estimates are not guaranteed. Please review our Shipping Policy for additional information.

Sutton & Silk remains your point of contact for questions about your purchase. Please fill out our contact form for assistance.

Returns, refunds, and cancellations

Returns, refunds, exchanges, and cancellations are governed by our Returns and Refunds Policy, including its eligibility requirements, deadlines, and disclosed fees.

Please review that policy before purchasing. To request assistance, fill out our contact form.

Nothing in these terms or our policies limits rights or remedies that cannot be excluded under applicable law.

Account information

If you create a customer account, you are responsible for maintaining the confidentiality of your login information and notifying us of any suspected unauthorized use.

You agree to keep your contact, billing, and shipping information accurate and current.

Intellectual property

Website content, including our branding, text, graphics, and design, is owned by Sutton & Silk or used with permission from its respective owners.

Third-party brand names, trademarks, and product images belong to their respective owners. You may not reproduce or commercially use protected website content without appropriate permission.

Reviews and submissions

If you submit a review or other content, you confirm that it reflects your experience, that you have the right to submit it, and that it does not violate another person’s rights.

You grant us permission to display and reproduce your submitted content for purposes related to operating and promoting our store, subject to applicable law and our Privacy Policy.

We may remove unlawful, abusive, fraudulent, spam, or otherwise inappropriate content. We do not prohibit honest reviews solely because they are negative.

Third-party services and links

Our website may use third-party services or link to third-party websites. Their services and websites may be governed by separate terms and privacy policies.

A link does not necessarily constitute our endorsement. We are not responsible for content on websites we do not operate.

Privacy

Our collection and use of personal information are described in our Privacy Policy. Please review it to understand how information is handled when you browse, contact us, or make a purchase.

Website availability and errors

We make reasonable efforts to keep the website accurate and available, but interruptions and errors may occur. We may update website content or temporarily suspend access for maintenance or other operational reasons.

We will address material errors affecting an order by contacting you and, where appropriate, offering cancellation and a refund.

Limitation of liability

To the extent permitted by applicable law, Sutton & Silk is not liable for indirect or consequential losses arising from use of this website.

This provision does not exclude liability for fraud, willful misconduct, or any liability that applicable law does not allow us to exclude. It does not remove your rights regarding defective products, unfulfilled orders, or other protected consumer claims.

Changes to these terms

We may update these terms by posting a revised version on this website. Changes apply prospectively. The terms in effect when you place an order govern that purchase unless you agree otherwise.

Contact us

For questions about these Terms of Service, your order, or our policies, please fill out our contact form.