Shipping Policy

Sutton & Silk partners with selected brands and fulfillment partners who ship products directly to you.

Shipping destinations

We currently ship within the United States. Some products may have destination restrictions. Available shipping options are displayed at checkout.

Shipping rates

Shipping charges and available delivery options are displayed at checkout before payment. Any qualifying free-shipping offer will also appear at checkout. Eligibility may vary by product, destination, and shipment.

Processing and delivery

Processing times vary by product and fulfillment partner. Please refer to the product page for available processing estimates. Transit time begins after your order ships. Delivery estimates are not guaranteed, and holiday demand or carrier delays may affect arrival.

Multiple shipments

Orders containing products from different brands may arrive in separate packages, with separate tracking numbers and delivery dates. Applicable shipping charges are shown at checkout.

Tracking

When your order ships, you will receive a shipping confirmation with tracking information when available.

Address changes and cancellations

Please fill out our contact form promptly if you need to correct an address or request a cancellation. Include your order number and the requested change.

Orders may enter processing shortly after purchase, so changes and cancellations cannot be guaranteed. Shipped orders cannot be canceled.

Delivery issues

If your shipment is delayed, missing, damaged, or contains an incorrect item, please fill out our contact form with your order number and a description of the issue.

For damaged or incorrect items, retain the item and packaging. We may request photographs to investigate and arrange an appropriate resolution.